On iOS devices, if you have forgotten your login method or are encountering issues logging in with any of the options, you can use our new Forgotten Login feature to help recover your account!
- From the Sign Up/Log In screen, tap 'Log In'
- Tap "Forgot login? Click Here", located at the bottom of the login options list.
- Fill out your information used during the signup process and tap 'Next'.
- If the information you provide matches our system records, you will see a screen that notifies you of the successful account recovery. Use the details provided to help you log into your account.
- Tap 'Finish'. You will be taken back to the login screen, where you log in using your account recovery details.
If the information you provide is incorrect in our system, you will see a screen that notifies you of our inability to locate your account. Please be assured this does not mean your account was deleted. Simply email our support team at firstname.lastname@example.org for further assistance and do not create a new account, as this could cause further delays to accessing your account.