Within our Help section, you’ll find answers to some of our most frequently asked questions. If you do not find the information you’re looking for, please send an email to contact@thepattern.com and we'll be happy to assist you further.
For support related inquires, please include as much information as possible, such as your username, date and place of birth, specific details about the problem, and screenshots or videos to help our Customer Support Team resolve the issue quickly.
Our normal Customer Support hours are Monday - Friday from 8:00AM to 5:00PM EST; hours may vary on major U.S. holidays.
Note: While we are excited to have The Pattern community constantly growing, our team working to respond to the many welcomed inquiries remains quite small. We greatly appreciate the patience and understanding from our users while we work diligently to respond to each one of you.
Thank you for being part of The Pattern community!
Be sure to check out our Youtube Video Tutorials for more information!
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